The returned goods/products will be checked with the receipt together and the goods should be in good condition. The packaging should also be in original condition in original shipping container as received. If the goods/products have been used or damaged by the customer, there will not be any refund. DELUXESACS ENTERPRISE will also not be responsible if your shipment is lost during the return transit. Once we have checked and confirm the goods/products, customer will receive their refund within 30 days after the confirmation. Any refunds processed shall be via the original payment method for easier tracking of money movement.